Refund & Cancellation Policy

1. Full refund window

If you request a refund within 14 days of payment and we have not yet commenced service delivery, you receive a 100% refund of the amount paid, with no questions asked and no cancellation fee. “Commenced” means we have started onboarding work, held the kickoff call, or begun producing your deliverables.

2. After work begins

Once delivery has commenced, refunds are evaluated on a case-by-case basis because the work is custom and non-resellable. We consider the proportion of work completed, hours invested, third-party costs incurred, and whether deliverables have been handed over. Where a partial refund is appropriate, we refund the unearned portion of the fee.

3. Completed deliverables

Deliverables that have been handed over in full — audits, strategy documents, prompt libraries, or deployed automations — are not refundable, as they cannot be returned. If a deliverable does not match the agreed written scope, tell us within 14 days and we will correct it at no charge.

4. Cancelling the Executive Retainer

• The retainer is month-to-month with no minimum term; cancel at any time.
• Cancel at least 24 hours before your renewal date to avoid being charged for the next month.
• You keep access to the current month you have paid for, and the subscription then ends at the close of that period.
• Months already delivered are not refundable.

5. How to request a refund or cancel

Email contact@consultionforus.com from the address used at purchase, with your name, order date, and package name, or call +1 (586) 488-5216. We acknowledge requests within 1 business day and issue a decision within 5 business days.

6. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor. Funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge processing fees on refunds.

7. Chargebacks

Please contact us before filing a chargeback — most issues are resolved quickly and directly. If a chargeback is filed, we will provide our payment processor with the engagement scope, communication history, and delivery records.

8. Exceptions

Refunds may be declined where a request is made after the 14-day window and all contracted work has been delivered, where deliverables have been used commercially, or where the request results from a client’s failure to provide required materials or access after repeated reminders.